Return & Refund Policy

Last Updated: August 8, 2026

We want you to feel confident when purchasing from us. That’s why we offer a 5-Day Money-Back Guarantee on eligible products.

1. 5-Day Money-Back Guarantee

You have 5 calendar days from the date of delivery to request a return and refund if you are not satisfied with your purchase.

To be eligible for a refund:

• The return request must be submitted within 5 days of delivery.

• The product must be returned in its original condition.

• The product must include its original packaging and accessories.

• The product must not show excessive signs of use, damage, or misuse.

• You must provide your order number and proof of purchase.

Products returned without prior approval may not be accepted.

2. How to Request a Return

To request a return, please contact our customer support team at [alihamzaa77777@gmail.com] within 5 days of receiving your order.

Please provide:

• Your order number

• Your name and contact information

• Reason for the return

• Photos or videos of the product, if requested

Our support team will review your request and provide return instructions if your request is approved.

Do not send the product back before receiving return approval from us.

3. Return Shipping

If you are returning an item because you simply changed your mind or are not satisfied with the product, return shipping costs may be the responsibility of the customer.

If the product arrives damaged, defective, or incorrect, please contact us as soon as possible. We may request photos or videos to verify the issue, and we will provide an appropriate resolution.

4. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, your refund will be processed to the original payment method, where applicable.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide clear photos or a video showing the issue. After verification, we may offer:

• A replacement product, or

• A full refund, depending on the circumstances.

6. Non-Returnable Situations

A return or refund may be refused if:

• The 5-day return period has expired.

• The product has been damaged due to misuse, negligence, or improper handling.

• The product has been modified or repaired by the customer.

• The product is returned without its original packaging or essential accessories.

• The product shows excessive wear or use.

• The customer cannot provide reasonable proof of purchase.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may request a return according to our 5-Day Money-Back Guarantee.

8. Important Hygiene Notice

For personal-use massagers, products that have been used extensively or in a manner that creates a hygiene concern may not qualify for return.

For hygiene and safety reasons, returned products must be clean and in an acceptable condition for inspection.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: [alihamzaa77777@gmail.com]

We are committed to providing a fair and straightforward return experience for our customers.

Thank you for shopping with Us.